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Are you looking for a job where you can help people and make a difference in their lives? The Patient Communication Representative position at UCLA Health might be the perfect job for you. In this role, you will help patients by answering their calls, scheduling appointments, and making sure they get the care they need. If you are friendly, organized, and enjoy helping others, we want you to apply!
Job Description
As a Patient Communication Representative in the Rehab department at UCLA Health, you will be an important part of our team. Your main job will be to answer phone calls from patients who need help. You will listen carefully to their needs, help them get to the right clinic or service, and schedule appointments. You will also use our Electronic Medical Records (EMR) system to keep track of patient information.
In this role, you will work in a hybrid setting, which means you will work both from home and in the office. You will need to stay organized, keep a calm and friendly attitude, and make sure every patient gets the help they need.
If you enjoy working with people and have good communication skills, this job could be a great fit for you!
Job Details
Here’s everything you need to know about the Patient Communication Representative position:
- Job Title: Patient Communication Representative – Rehab
- Location: Irwindale, CA (Hybrid work environment)
- Salary: $29.53 – $46.37 an hour
- Company: UCLA Health, part of the University of California Los Angeles
- Work Setting: Clinic (Hybrid work)
- Employment Type: Full-time
- Job Description: Provide excellent service to patients over the phone, help with scheduling appointments, and maintain patient records.
Key Responsibilities
In this job, you will be doing a variety of tasks every day. Some of your main responsibilities include:
- Helping patients over the phone: You will be the first person patients talk to when they call for help. It’s important to be kind, polite, and helpful as you guide them to the right place or service.
- Scheduling appointments: You will help patients schedule appointments by using our Electronic Medical Records (EMR) system. You need to pay close attention to details to make sure everything is done correctly.
- Providing excellent customer service: Every phone call is important. You will need to listen carefully to the patients, answer their questions, and make sure they get the help they need.
- Data entry and documentation: You will enter patient information into the system and make sure everything is up-to-date.
- Handling different tasks: Sometimes, your job will change depending on the needs of the department. You may be asked to help with different tasks, so you need to be flexible and ready to switch things up.
- Using technology: You will use computers, phone systems, and Windows applications to manage patient calls and records. You don’t need to be an expert, but it’s important to know how to use these tools.
- Handling urgent situations: If a patient needs immediate help or if there’s an emergency, you will need to stay calm and know how to respond.
Qualifications
To be successful in this job, we are looking for someone who has these qualities:
- Friendly and helpful: You should enjoy talking to people and helping them. Being kind and patient is very important in this role.
- Good at multitasking: You will need to handle several tasks at once, like answering phone calls and entering information into the computer, so being able to stay organized is key.
- Good problem solver: Sometimes things don’t go as planned, so you’ll need to think quickly and solve problems.
- Comfortable with technology: You should know how to use a computer and be familiar with Windows applications. You will also need to use the phone system.
- Calm under pressure: Sometimes things can get busy or stressful, but you need to stay calm and professional.
- Flexible: The job might change depending on the needs of the department. You should be okay with working different hours or doing different tasks.
- Experience with patients is a plus: If you’ve worked in healthcare before or helped patients, that’s great, but it’s not required.
- Must live in California or be willing to move: Since this job is based in Irwindale, CA, you need to live in California or be willing to move.
How to Apply
If you’re ready to join a great team and help make a difference in healthcare, we encourage you to apply for the Patient Communication Representative position at UCLA Health.
Important: You need to create an Indeed account before you can apply on the company’s website.
Why Work at UCLA Health?
UCLA Health is a well-known health organization that has earned a reputation for providing top-quality care to patients. When you work here, you’ll be part of a team that is committed to making the world a better place by helping people live healthier lives.
Here’s why UCLA Health is a great place to work:
- World-class organization: UCLA Health is one of the best health systems in the country, known for excellent patient care.
- Employee support and benefits: You will get great pay, opportunities for learning and growth, and a chance to work in a friendly and supportive environment.
- Making a difference: Working at UCLA Health means you are helping improve the health of the community and making a real difference in people’s lives.
Salary and Benefits
- Pay Range: $29.53 – $46.37 per hour, depending on your experience.
- Hybrid Work Environment: Work both from home and at the office, giving you flexibility.
- Competitive Benefits: Full benefits package including health insurance, dental, vision, and more.
Final Thoughts
The Patient Communication Representative position at UCLA Health is a wonderful opportunity to work in a meaningful job that helps people. If you are someone who is kind, organized, and ready to help others, this job is perfect for you.
Don’t wait—apply today to join one of the top health organizations in the country!